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‎05-06-2020 08:18 PM

HP Recommended
Product: HP Pavilion x360 - 11m-ad113dx

I ran a test and got a failure code (RUSFS3-9B7A3X-GXGJ2K-60VT03), but don't know what it means.  How do I contact someone to get more information?

1 REPLY 1

‎05-07-2020 08:00 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06040336

 

You may want to consider replacing the 2.5" 500 GB mechanical hard drive, with a better performing, normally more reliable 2.5" solid state drive, such as this...

 

https://www.amazon.com/Blue-NAND-500GB-SSD-WDS500G2B0A/dp/B073SBZ8YH

 

After you replace the drive, you should be able to use the HP cloud recovery tool on another working Windows PC to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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