What if I do not find the battery bar code for Battery Recall Program

[Marq910]

hi,

i want to check if my battery is in the recall programme.

i have a HP Pav 15, i have two problems

1. i have tried the automated recall check but it says no battery found , pls use manual validation.

2. i do not have a barcode on my battery so i cannot enter the number to manually validate the batery.

pls help

thanks

[Echo_Lake]

@Marq910
Thank you for posting on the HP Support Community.

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.

Click here to know more about HP Notebook Computer Battery Safety Recall and Replacement Program

Note:  please download the fully loaded battery validation utility that will install the required frameworks. 

Hope this helps! Keep me posted for further assistance.
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