Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
For Recovery from hp cloud
You need to use the product number.
You will need to look at your notebook's identifying info to find the three letters that go after the #sign.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
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