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‎10-25-2019 01:37 PM

HP Recommended
Product: 1mf64ua#aba
Operating System: Microsoft Windows 10 (64-bit)

0TXT99-8JF9RA-GXGGQJ-60QN13

1 REPLY 1

‎10-25-2019 02:20 PM

HP Recommended

Hi:

The failure code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

Below is the link to the service manual for your notebook where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05143572

After you replace the hard drive, you can reinstall W10 by making a recovery drive using the HP cloud recovery client utility.

Here is a link for how to use that utility.

https://support.hp.com/us-en/document/c06162205

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