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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- What replacement charger to get?

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10-21-2018 08:17 AM
The charging cable on my laptop broke last week. I am having a difficult time figuring out which charger to get to replace it. The last one I ordered which said it supported my laptop did not fit in the charging port, the pin was too big. My laptop is an HP Envy 14t-3100 Spectre CT0, Product Number B4U52AV. I checked the official replacement parts on the HP website and it said the parts were discontinued.
10-21-2018 08:30 AM
Hello,
Welcome to the HP Support forum. This is the one you need:
** If in the USA, visit http://partsurfer.hp.com/ to order it
** Need assistance ? Contact HP Parts team via email or chat >>> https://parts.hp.com/hpparts/Contact_us.aspx?mscssid=84EB40E9C5824327BE23880DA69FEDD5
Or visit some local reputable retail store and ask for assistance there
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-21-2018 08:44 AM
HP part number 693716-001
Your manual here.
http://h10032.www1.hp.com/ctg/Manual/c03359392
HP PartSurfer
http://partsurfer.hp.com/Search.aspx?searchText=677154-001
eBay
Amazon
https://www.amazon.com/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=hp+693716-001
REO
10-21-2018 08:46 AM - edited 10-21-2018 08:47 AM
Contact HP Parts team using the URL posted above - there you will find an email address, as well as chat option.
They are the ones who know best and are dealing with parts and shipments primary and know which is the correct one. This is supply chain process, I am an IT guy. Additionally, these vary from region to region [I am in Europe] and may be different in your location.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013