• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-17-2018 11:42 PM

HP Recommended

yeah it seems to be working ok now. i had to take the bad stuff out again which should not have been there and i got his recovery files save now on a flash drive. I dont think the virus was really anything very nasty it was a browser hi-jacker called search-shield and his home page was switched to something called Trovi. I looked them up and the web defined them as a virus. Anyway i got them out with the help of malwarebites because them guy's didnt put nothing on to keep nasty stuff out. All he had was windows defender. Their almost as bad as the last place he took his windows 8 to a few years ago, took his maching in with a crashed hard drive and got it back with windows7 a very old windows 7. You want anything done right you have to do it yourself!

Anyway, thank you so much for your time and help. you have been the best. thank you 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.