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‎07-15-2020 09:12 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 7 (64-bit)

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1 REPLY 1

‎07-15-2020 09:28 AM

HP Recommended

Hi,

If you press F2 on that screen and perform HP diagnostics does it give any failure ids?

 

you can also perform diagnostics at boot:

Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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