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Locked

‎09-15-2020 03:34 PM

HP Recommended
Product: HP notebook windows 10

Model: 15-bs033cl 

I cannot log into my account. I’ve never changed my password, one day I went to log in and it stated my password was incorrect. I’ve tried restarting my laptop, turning it off, and resetting the password. Nothing has worked. 

2 REPLIES 2

‎09-15-2020 03:40 PM

HP Recommended

@yjm-17 

 

Do you use Microsoft account to logon ? If yes, please use Microsoft Account Recovery

 

        https://account.live.com/password/reset

 

Regards.

BH
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‎09-15-2020 03:40 PM

HP Recommended

Hi yjm-17

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

If the problem is windows 10 password, try this: https://support.microsoft.com/en-us/help/4028457/windows-10-reset-your-local-account-password

 

Thanks for your understanding. 

I work on behalf of HP.
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