When my notebook is on standby it makesnotification noises. Turning off notification doesn't work

[Alina_22]

Everytime my notebook is on standby it makes notification noises. When i open it i don't see any notifications. I tried to switch all notifications off but that does not help at all. I don't know where it comes from. I already switched off notification noises on apps like whatsapp but nothing works. It's really annoying. It don't want to shut my notebook down everytime i take a break. 

[A_Gayathri]

Hi @Alina_22,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand It sounds like there might be a system or application setting causing these notification sounds even when notifications are seemingly turned off. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

Check System Sounds Settings:

• Go to Settings > System > Sound.
• Ensure that "Play sound when a notification arrives" is turned off.
• Check other sound settings to ensure nothing is set to make sounds during standby.

Check Notification Settings:

• Go to Settings > System > Notifications & actions.
• Review the settings for each app and ensure notifications are turned off, especially for any apps that you suspect might be causing the issue.

Check Background Apps:

• Go to Settings > Privacy > Background apps.
• Review the list of apps allowed to run in the background and disable any that aren't necessary.

Update Drivers:

• Make sure all your drivers are up to date, especially audio and system drivers. You can do this through Device Manager or by visiting the HP website. Software and Drivers for HP ENVY x360 Convert 15-eu0xxx

Check for Software Updates:

• Ensure Windows and all your applications are up to date. Sometimes bugs causing such issues are fixed in software updates.

Third-Party Software:

• If you have recently installed any third-party software, especially ones related to system optimization or customization, try uninstalling them temporarily to see if the issue persists.

Run Troubleshooters:

• Windows has built-in troubleshooters that can help identify and fix various issues. Go to Settings > Update & Security > Troubleshoot, and run the troubleshooters related to sound/audio and notifications.

Reset Windows Notifications:

• Go to Settings > System > Notifications & actions.
• Scroll down and click on "Reset" under the "Get notifications from these senders" section to reset notification settings for all apps.

Check Task Scheduler:

• There might be a task scheduled to trigger notifications. Open Task Scheduler (search for it in the Start menu), and review any tasks that might be related to notifications.

Check for Malware:

• Run a full system scan with your antivirus software to check for any malware that might be causing unwanted notifications.

Refer to this document:  HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R6AV)

I hope this helps. 

Take care and have a good day.

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