• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-22-2020 07:00 AM

HP Recommended
Product: HP Notebook 15-af174nr (Touch)
Operating System: Microsoft Windows 8.1 (64-bit)

A friend has experienced a hard drive crash on her 15-af174nr (Touch).  I'd like to replace it with a SSD, but I can't seem to find a place to download the factory image.  She does not have restoration media.  Can someone tell me what I need to do to create a flash drive to build the new SSD?

1 person had the same question
1 REPLY 1

‎10-22-2020 07:12 AM - edited ‎10-22-2020 07:14 AM

HP Recommended

Hi:

 

That model came from HP with W10 64 bit installed, not W8.1

 

https://support.hp.com/us-en/document/c04765053

 

That model is not supported by the HP cloud recovery tool.

 

You would have to order factory recovery media from HP.

 

You can make your own W10 installation media and install W10 for free using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-af100-notebook-pc-series-touch/8543366/model/...

 

The link to order recovery media is listed as the last item.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.