Where can I find the original ISO for my model? HP ENVY K100 SERIES

[Alinka1995]

Hey! I have an Envy 17-k153nr laptop. I have replaced the hard drive. I want to install the original / factory system. I haven't done a backup. Where can I find the original ISO for my model? Sorry for my English))))

[RodrigoB]

Hi Alinka1995

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[Alinka1995]

Hey! I have an Envy 17-k153nr laptop. I have replaced the hard drive. I want to install the original / factory system. I haven't done a backup. Where can I find the original ISO for my model? Sorry for my English))))

[The_Fossette]

@Alinka1995

I reviewed your post and I understand that you are looking for the recovery media for your computer to install the factory shipped windows.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the steps in the below article to download and install the factory shipped Windows on your computer.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Alinka1995]

Okay, tomorrow I'll install a clean Windows system and write to you!

[The_Fossette]

@Alinka1995

Thank you for keeping me posted.

Let me know how it goes.

[Alinka1995]

 Hey! Installed clean windows 10. Installed HP Cloud Recovery Tool. If you manually enter a product code, the result appears PRODUCT ID DOES NOT MATCH OR IS INCORRECT, PLEASE CONTACT SUPPORT.

[The_Fossette]

@Alinka1995

I recommend you contact support and they will ship you the recovery media for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Alinka1995]

Well thank you! I need to tell them that you directed me?

[Alinka1995]

Do you mean I need to find a service center and order recovery media from them?