Where to find recovery key my hp laptop

[ITha]

Hi, I am trying to factory restore my hp laptop 15, buts its asking me for recovery key number and I dont have and I dont Know how to find it

[Raj_05]

Hi @ITha,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The recovery key for an HP laptop is typically associated with BitLocker, a drive encryption feature in Windows operating systems. If you've encrypted your hard drive using BitLocker and need to recover the data or access your system, you'll require the recovery key. The recovery key is usually generated and displayed when you enable BitLocker on your system drive.

Here's how you might find your BitLocker recovery key on an HP laptop.

Check on the Microsoft Account Website: If your HP laptop is linked to a Microsoft account, the recovery key might be available on the Microsoft account website. Go to the "Devices" section and find your laptop to see if the recovery key is listed there.

Check Your Microsoft Account Email: Sometimes, the recovery key might be emailed to you if you've linked your Microsoft account to your laptop. Search your email for any messages from Microsoft regarding your BitLocker recovery key.

Print or Save the Recovery Key During Setup: When you initially set up BitLocker on your laptop, you might have been given the option to print or save the recovery key. If you did this, you should look for the printed copy or the saved file.

Check the BitLocker Settings: If you still have access to your laptop, you can check the BitLocker settings to see if the recovery key is available there. To do this:

• Go to the Control Panel.
• Navigate to "System and Security" > "BitLocker Drive Encryption."
• Find the encrypted drive and see if the recovery key is displayed.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support