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Marcus1818 Student
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White screen issue of my laptop

15-da1000ne
Microsoft Windows 10 (32-bit)

My laptop suddenly shown white screen everytime I turn on...after a few seconds of white screen it will turn off again,charging light indicator is working everytime I plug my charger....

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HP Support Agent
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White screen issue of my laptop

@Marcus1818 Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

Follow these steps to perform the sfc/scannow command:

  • Right-click on Start Menu button and open Command Prompt (Admin).
  • Enter the following line and press Enter: sfc/scannow.
  • Wait until the scan is finished (since the scan is deep, it could last for a while).
  • Restart your computer and see if white screen still appears.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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