White screen showing DeviceFreeze20 with passcode

[Justin219]

 hp elitebook 1040 g7 showing devicefreeze 20 ,i don't the passcode.

[70007]

Hello Justin219,

Thank you for posting your concern,

I'm sorry to hear you're experiencing this issue with your HP EliteBook 1040 G7. A "devicefreeze" error, such as devicefreeze 20, generally indicates a security feature has been triggered on the device.

If you're seeing a prompt for a passcode and you don't have it, you could try the following steps:

1. Contact IT Support: If the device is managed by a workplace or organizational IT department, contact them for assistance. They might have set the devicefreeze as part of their security protocols.

2. HP Support Assistance: If this is a personal device, consider reaching out to HP Support. They can provide guidance tailored to your specific device and situation.

3. Review Documentation: Look into any documentation that came with the device that might explain the security settings or error codes.

Unfortunately, without the passcode, there are limited actions you can take, especially if this involves security locks, to prevent unauthorized access. Seeking help from authorized support will be necessary to proceed safely.