09-02-2019 08:38 PM
My old faithful now has a black background and message that my OS is not genuine. It cam on the machine from Best Buy and has worked well for 10 years. Googled it but no advice helped. My unlock key sticker is worn to badly to read. Can anyone help other than telling me to get a new laptop? Please.
09-05-2019 03:46 PM
@Helomaniac, Welcome to HP Support Community!
I would recommend you follow the steps on the document HP Notebook PCs - Windows 7 Product Activation for help.
Keep me posted if you need further assistance.
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