Why does it show white light in the charging point even though battery is not 100% charged?

[suk28]

So recently I've been seeing that when I plug on my charger, it is orange light and then after a short while becomes white. However the battery is not fully charged till 100% yet which is when the white light is supposed to show up. Please help. Thanks.

[Riddle_Decipher]

@suk28 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

P.S: Welcome to HP Community 😉

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[suk28]

Hello Riddle Decipher! Thank you so much for responding to my query. However, I am very scared to undertake the steps you mentioned as I am not very tech savvy and I am afraid I might end up messing something up to the point I cannot use the laptop again.

[Riddle_Decipher]

@suk28 There's nothing to be scared about, I'm here with you if you need us and remember, when the device is restarted once the drivers are removed, it would automatically, reinstall the drivers back, so you have nothing to be worried about, I hope that helps,

Let me know how it pans out.