Why does my Chromebook keep shutting down by itself?

[Amoyaw]

My new hp Chromebook shuts down by itself.
It's so frustrating 

[A4Apollo]

Hey there! @Amoyaw,

Have you tried checking with a different battery or adapter?

Check if the pin inside the DC (Charging) port is bent or broken.

Try plugging the adapter into a different wall outlet and check if it helps.

Also, Try checking with an alternate adapter.

Please try the steps recommended below.

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button  and refresh button  for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

Use the steps in this section to confirm that the Chromebook battery charges when connected to the AC adapter.
Connect the AC adapter to the Chromebook and a power outlet.
Power on the Chromebook.
Press the ctrl + alt + t keys to open crosh.
Crosh opens in a new browser tab.
Type battery_test 1 into crosh, and then press enter.
Check the result to confirm the battery is charging.
Close the tab to exit crosh.

Refer this article to know more information about no power issues with the laptop. Click Here

Refer this article to know more information about testing hardware. Click Here

Have a pleasant day ahead!

Take Care! 🙂

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