Why does my HP Chromebook x360 keep freezing on me?

[Lgarcia2134]

So, I was trying to use my Chromebook today and nothing would load or it would freeze up. I'm not really sure what is causing my Chromebook to freeze up or to lock itself but I only had this laptop for 3 months. I have recently updated my Chromebook and afterwards, it started to freeze up on certain websites or apps that I needed to go on.

[Riddle_Decipher]

@Lgarcia2134 We may need to identify the cause of the failure, or the reason it's freezing on you, If an error message opens on the screen, write the error message down exactly as it appears. Restart the computer and search the Internet using the exact text from the error message to find a solution.

The Chrome OS Help Web site (in English) features troubleshooting steps for many possible issues.

Refer to the links in the Fix a problem section.

If none of the above symptoms match your Chromebook's issue, refer to the Fix a problem section of the Chrome OS Help Web site (in English)

Error messages may look like this: "Chrome OS is missing or damaged", "He's Dead, Jim!", etc...

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