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- Why does my HP Laptop keep restarting and collect informatin...

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03-24-2019 03:26 AM
So my laptop was buffering and I tried restarting it. So that didn't work so I tried taking out the battery a few times and that didn't work so it's been restarting constantly and say it's collecting information the error
03-24-2019 05:01 AM
Hi
I don't know.
Can you instigate an F2 Hardware Diagnostic?
https://www.microsoft.com/en-gb/software-download/windows8ISO
ELSE
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:
http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe