Why is my HP printer not connecting to the HP Smart website or app?

[fnick4798]

It’s so frustrating, right? You’re just trying to print something quickly or check your ink levels, but your HP printer refuses to connect to the HP Smart website or app. You’ve probably already tried turning it off and on again (because, let’s be honest, that’s the universal first step), but it’s still not cooperating. Maybe the app just spins endlessly, or the website says it can’t detect your printer. You’re not alone—this is a super common issue that drives a lot of us crazy! You have no need to use any online tool for solution.

The good news is, there are usually some simple fixes. It could be something like your Wi-Fi acting up, your printer needing a firmware update, or even just a glitch in the app. Sometimes, it’s as easy as restarting your router or reinstalling the HP Smart app. But if you’re stuck and feeling like you’ve tried everything, don’t worry—there’s a whole community of HP users who’ve been through the same thing and are happy to help. 

[Garp_senchau · Accepted solution]

Hi @fnick4798,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. 

I totally get your frustration! 😤 Printer issues can feel like they’re never-ending. When the HP printer refuses to connect to the HP Smart website or app, it’s usually one of those annoying tech gremlins causing problems. 👾

To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue!

• Are you seeing any specific error messages when trying to connect, or is the app just not loading at all? 😕 
   
• Have you been able to check if the printer is showing up on your Wi-Fi network, or if there’s anything weird with your router connection? Sometimes a simple restart of both your router and printer can work wonders, but I totally understand if that doesn’t seem to be the fix. 
   
• Also, have you tried reinstalling the HP Smart app, or maybe clearing the app's cache if you're on a phone? Sometimes those little glitches are all it takes to make things run smoothly again. 

Let me know what you're seeing, and we can dive into some potential solutions! 😊
 

We're all ears! 

Regards,