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‎04-25-2024 04:36 PM

HP Recommended

My hp laptop window 10 just suddenly stops working and displays white light all over the screen after the login when i put it on this evening

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1 REPLY 1

‎04-26-2024 04:59 PM - edited ‎04-26-2024 05:01 PM

HP Recommended

This is known as the White Screen of Death (WSOD) and the most frequent cause is hardware failures.

 

So, Here's a video from HP Support about their Diagnostic Tools:


https://www.youtube.com/watch?v=Sm00YtVe1oQ

 

Also, you should read this HP thread about downloading and using the HP UEFI Diagnostic Tool -- as it runs OUTSIDE of Windows and can be used when Windows will not boot:


https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics



I am a volunteer and I do not work for, nor represent, HP
HP Support Diagnostic Tools - Quick and Easy Fixes for HP Computers and Printers | HP
HP Support Diagnostic Tools - Quick and Easy Fixes for HP Computers and Printers | HP
youtube.com/watch?v=Sm00YtVe1oQ
Learn quick and easy fixes for HP computers and printers with HP support diagnostic tools. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options are available at http://hp.com/support. Continue the Conversation: ...
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