Why my computer keeps freezing and restarts by itself?

[Emilly_c]

• I am using my computer normally when it freezes and it restarts by itself. Lately it has been doing that like 10 times a day or I don’t even use it and it freezes and restarts.  

[Nal_NR]

Hi @Emilly_c,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you done any changes to the software or hardware?
Have you done any changes to your OS?

Meanwhile, please go through this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Emilly_c]

No i have not change anything in my software or to os 

[Nal_NR]

Hi @Emilly_c,

Thanks for confirming. Did you follow the recommended steps from the link above? Let me know how it goes.

[Emilly_c]

Hello, yes I have done those steps and still does that. 

[Nal_NR]

Hi @Emilly_c,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!