Wi-Fi help after factory resetting my HP laptop

[Quelz]

So my Wi-Fi only has giving me problems the past couple days because after hard factory resetting my laptop which is kind of old but has been working fine until a couple days ago and when it gets to the Wi-Fi and shows three options: which are turn Wi-Fi on for one hour , manually or a turn it on for a day after factory data resetting it and won't let me get past nothing else until I choose an option which I do and nothing happens please help 😭😭😭😭🙏🙏🙏

[Nal_NR]

Hi @Quelz,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the wifi connectivity. 

The issue you're describing—where the Wi-Fi options appear limited (turning on for one hour, manually, or for a day) and not allowing you to proceed further—sounds like a potential conflict with network settings or drivers after a factory reset. Here are some steps to resolve the issue:

Steps to Troubleshoot the Wi-Fi Issue:

Check Airplane Mode and Wi-Fi Settings:

• Ensure that Airplane mode is turned off.
• Go to Settings > Network & Internet > Wi-Fi and check if the Wi-Fi toggle is enabled. If it's not, try enabling it manually.

Reset Network Settings:

• Open Settings > Network & Internet > Status.
• Click on Network reset at the bottom of the page.
• Follow the prompts to reset all network adapters to their default settings. Restart your laptop after completing this step.

Update or Reinstall Wi-Fi Drivers:

• Press Win + X and select Device Manager.
• Expand the Network adapters section, right-click on your Wi-Fi adapter, and choose Update driver.
• If no updates are found, right-click on the adapter again, select Uninstall device, and then restart your laptop. This will prompt Windows to reinstall the driver.
• Alternatively, visit the HP support website and download the latest Wi-Fi driver for your laptop model.

Check for Windows Updates:

• Make sure your Windows installation is up to date. Go to Settings > Update & Security > Windows Update and check for updates. Installing the latest updates might fix compatibility issues.

Run the Windows Network Troubleshooter:

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Click on Internet Connections and run the troubleshooter. Follow the instructions provided to see if it resolves the issue.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Quelz,

Please find the remaining steps below. 

Disable Power Management for the Wi-Fi Adapter:

• Open Device Manager and locate your Wi-Fi adapter.
• Right-click on the adapter, select Properties, and go to the Power Management tab.
• Uncheck the option "Allow the computer to turn off this device to save power." Click OK.

Check HP Connection Manager (if installed):

• If your laptop has HP Connection Manager installed, open it and ensure that the Wi-Fi is enabled within the application. Sometimes, these tools override the standard Windows settings.

Perform a Clean Boot:

• A clean boot can help identify if any third-party applications are causing the issue.
• Press Win + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Go to the Startup tab, click Open Task Manager, and disable all startup items.
• Restart your laptop and check if the Wi-Fi issue is resolved.

Check for HP Wireless Assistant or Similar Software:

• Sometimes, HP laptops come with additional software that manages Wi-Fi connections. Ensure that any such software is up-to-date or disabled if it’s causing conflicts.

If the Problem Persists:

• Hardware Check: There could be a hardware issue with the Wi-Fi card. Consider running the HP PC Hardware Diagnostics (press F2 during startup) to check for any hardware faults.
• Use an External USB Wi-Fi Adapter: If the internal Wi-Fi card has a hardware issue and you cannot fix it, consider using an external USB Wi-Fi adapter as an alternative.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.