Wi-fi card driver - Windows 10 64bit - HP Stream 14-cbl

[SYS1000]

Hello,

I recently re-installed Windows 10 on my HP laptop. 

The installation looks good, except that it can't connect to the Internet as the machine doesn't show the wifi logo in the bottom right corner.

I couldn't find the wifi card driver for this machine on the HP website. Where could I find it?

Thanks

[Paul_Tikkanen · Accepted solution]

Hi:

The parts list for your notebook indicates that it comes with a Realtek RTL8822BE Wi-Fi adapter.

HP PartSurfer

Below is the link to the latest driver HP currently has for that model Wi-Fi adapter:

Version 2024.10.230.2

https://ftp.hp.com/pub/softpaq/sp157001-157500/sp157102.exe

Below is the link to the latest Bluetooth driver for that model Wi-Fi adapter:

Version 1.10.1072.3000 

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155460.exe 

[SYS1000]

Hi,

Thanks. I installed the wifi driver, but there was no change in the status. 

The Network Connections page still shows only the Bluethooth network icon. The Eathernet and Wifi  icons are missing.

What could be wrong?

Also, the specifications of the laptop says the following: 

Wireless connectivity

802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 combo

Is this a Realtek card ?

https://support.hp.com/si-en/document/c06090595

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't know.

Is there a device listed in the device manager labeled as a Network Controller?

If not, most likely the wireless radio on the Realtek Wi-Fi card has failed and you would need to install a new Wi-Fi card or use a USB Wi-Fi adapter.

If there is a Network controller device, please post the hardware ID for it so I can figure out what model Wi-Fi adapter it is.

How to Find Drivers for Unknown Devices in the Device Manager

[SYS1000]

 

As shown in the screenshot, there is a network controller.

[SYS1000]

HI,

I am glad to inform that, from the hardware ID, I could find the driver, below.  Now my wifi is working.

Realtek RTL8822CE 802.11ac pcie adapter driver

Thank you for your help!!

[Paul_Tikkanen]

You're very welcome.

Yes, that ID was for the Realtek wifi card and the driver I posted I assume you got to install.

Here are the links to many of the other drivers you need for the devices in your screenshot:

SMBus controller & Base System Device:

Intel Chipset Installation Utility and Driver

sp96709.exe

PCI Simple Comms Controller:

Intel Management Engine Interface (MEI) Driver

sp147550.exe

PCI Data Acquisition...

Intel Dynamic Platform and Thermal Framework Client Driver 

sp147467.exe

If you still have drivers needing to be installed, please post the hardware IDs for those drivers.