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HP 15-f010dx Notebook PC (ENERGY STAR)

When I close all apps and shut down my PC, my Wifi LED light goes to orange and stays on as well as the white power LED on the right side. I have to hold down the power button after to completely shut down. Help!

1 REPLY 1
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@DJW12
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • What is the operating system?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps:  
Perform a Hard reset on the notebookA power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. this should fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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