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Locked

‎03-01-2020 11:35 AM

HP Recommended
Product: HP Envy DV7
Operating System: Microsoft Windows 10 (64-bit)

I tried to do factory reset so my daughter could have my computer.  I now opens to password screen... wont accept password... say needs flash drive which I don't have???

1 REPLY 1

‎03-02-2020 10:14 PM

HP Recommended

@Darr1000 


I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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