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01-14-2019 11:53 PM
Product: Envy touchsmart 15
Operating System: Microsoft Windows 8.1 (64-bit)
Laptop turn itself off while using it. Orange charge light replaced white light. Removed battery and plugged back in power supply and white light returned. It will not power up.
1 REPLY 1
01-15-2019 01:20 AM
You can try performing a hard reset.
Please note remove any and all USB devices. Disconnect all non-essential devices before doing this.
Use this document if the computer stops responding and displays a blue screen or continually restarts.
Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
Hope this info helps!
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