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‎01-02-2018 03:46 PM

HP Recommended
Product: HP Pavilion 15-inch Displays
Operating System: Microsoft Windows 8.1 (64-bit)

Went to MS site where they confirmed this laptop was capable of handling Win 10 so I upgraded, and now I get blue screens within a minute of windows desktop launch. I tried rolling back via windows option, and then tried the HP recovery which both failed. Can I use the base windows 8.1 install from their site to reinstall, and how do I roll back the OS registration (with MS or HP)?

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‎01-02-2018 11:16 PM - edited ‎01-02-2018 11:17 PM

HP Recommended

Sadly it turns out that the 15-1049wm comes with a proprietary  version "Windows 8 with Bing", which means it can't use the stock version of windows image. HP offers a usb drive for purchase to do an actual restore, which wouldn't be as galling if the post I found that on didn't recommend windows 10 as an alternative for a similar case.

 

Edit: For those that come after http://computersurgeons.com/p-23494-windows-81-64-bit-usb-recovery-kit-785699-001-for-hp-notebook-pc...

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‎01-02-2018 10:52 PM - edited ‎01-02-2018 10:54 PM

HP Recommended

@Underwhelmed

Yes, you should be able to use the Media Creation Tool & Windows 8.1 from Micosoft site to make a bootable flash drive to install. Not sure what you mean by roll back OS registration. When you do the install it will go through the process.

https://www.microsoft.com/en-us/software-download/windows8

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‎01-02-2018 11:16 PM - edited ‎01-02-2018 11:17 PM

HP Recommended

Sadly it turns out that the 15-1049wm comes with a proprietary  version "Windows 8 with Bing", which means it can't use the stock version of windows image. HP offers a usb drive for purchase to do an actual restore, which wouldn't be as galling if the post I found that on didn't recommend windows 10 as an alternative for a similar case.

 

Edit: For those that come after http://computersurgeons.com/p-23494-windows-81-64-bit-usb-recovery-kit-785699-001-for-hp-notebook-pc...

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