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‎03-17-2023 02:24 PM

HP Recommended
Product: Envy X360

After migration from Win11 to Win10, Device Manager has two entries under 'Other':

USB Serial Bus (USB) Controller
USB Serial Bus (USB) Controller
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Where could I find the driver for this?
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The site only shows Win11 drivers, but I need Win10 (it's a hard requirement for the environment I'm using).

Laptop: HP Envy X360
Model: 15-ew0023dx

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1 person had the same question
1 REPLY 1

‎03-17-2023 03:25 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try installing the Intel chipset driver because there are no standalone drivers for any USB controllers since W8 came out in way back in 2012.

 

https://ftp.hp.com/pub/softpaq/sp140501-141000/sp140976.exe 

 

If that doesn't work, please post the hardware ID's for the two USB devices that need drivers.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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