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‎02-21-2023 08:06 AM

HP Recommended

My flash has 5 unzipped files.I rt click on the HP recovery tool, say yes to the warning and there is a hint but nothing happens. Clues?

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‎02-21-2023 08:43 AM - edited ‎02-21-2023 12:47 PM

HP Recommended

Starting over. Redoing the flash drive by way of MS store. Working now.
I got the message to boot up my computer with this drive. Still asks for admin pass..? Cheers, Julian

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‎02-24-2023 06:25 AM

HP Recommended

It became increasingly difficult to try a fresh HPCRT as MS store showed it as installed, Owned, or the Open button did nothing. I would uninstall it and do searches on my C drive and find, perhaps an extended text file. As such I could never find the app to right click. I spent 2 hours on the phone with an experience HP tech. We tried everything (I had tried on my own, and more) and no joy. Not giving up, I tried the Windows Media Creation Tool (much easier to set up), but when I booted up the ailing rig it went straight to the Startup screen, asking for admin pass. It never found the flash or indicated it couldn't. I was going to try one more thing but decided against it. Some advance chip architectures 10-12? can't find drives and there is something called the Intel RST driver, but  I'm not sure it would help. Thanks for your help.

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‎02-24-2023 06:57 AM

HP Recommended

Based on the specs it has your notebook doesn't need any storage controller drivers to install W10.

 

It seems to me that your notebook is not booting from the USB flash drive.

 

There is only one other suggestion I can offer would be to download the ISO file using the media creation tool instead of letting it automatically make the USB flash drive.

 

Use the free Rufus utility to transfer the ISO file to a USB flash drive so that it is bootable.

 

Rufus - Create bootable USB drives the easy way

 

Set it up the same way as you see in the illustration on the website.

 

Boot from the USB flash drive (ESC>F9).

 

Select the EFI USB flash drive option.

 

It may be labeled as a USB Diskette on Key/USB Hard drive and press the enter key.

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‎02-24-2023 08:42 AM

HP Recommended

Here's what I see. What should I choose? What I chose didn't work.

findingzzero_1-1677253304917.png

 

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‎02-24-2023 09:32 AM

HP Recommended

You select the ISO file you downloaded by clicking on the 'Select' drop down option to the right of where you have that list of selections you showed.

 

How to create a bootable USB with rufus - YouTube

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