Win11 doesn't recognize closing the laptop - energy settings correct - driver issue?

[Petern123]

Hello!

I just installed WIN 11 and everything works fine, except that Win doesn't recognize when I close the laptop.

I tried to configure the energy settings so the laptop would go to sleep, but nothing happens when I close the laptop. Also, when I hit the power button (while Win is running), nothing happens, even though it's configured to go to sleep.

I installed all win updates and alls suggested updates through hp support assistant.

Thank you for your help.
Peter

[ub6424]

Hello @Petern123 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Petern123]

Hi Ub6424

Thank you for your help.

Here we go:

1. Microsoft Windows 11 Pro
2. Version 10.0.22621 Build 22621
3. Systemmodell HP ProBook 450 G8
4. System-SKU 2M2V2ES#UUZ
5. Prozessor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
6. BIOS-Version/-Datum HP T70 Ver. 01.09.01, 05.05.2022

[ub6424]

Hello @Petern123

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 
(2) Download and install BIOS Update

HP BIOS and System Firmware

01.10.00 Rev.A

108.2 MB

Aug 9, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Device Software

10.1.18800.8277 Rev.A

0.7 MB

Nov 5, 2021

Download

Intel Dynamic Tuning

8.7.10700.22502 Rev.A

7.3 MB

Oct 20, 2021

Download

Intel Management Engine Driver

2212.15.0.2669 Rev.A

128.4 MB

May 31, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.A

1.1 MB

Oct 14, 2021

Download

HP Power Manager

3.0.18.0 Rev.A

188.9 MB

Aug 29, 2022

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[Petern123]

Thank you for your support. Unfortunately nothing changed. I did everything you mentioned, but the behavior is still the same (nothing happens). I checked the powersaving settings, it is correctly set up ("when I close the lid = sleep").

Any further ideas?

Thank you

[ub6424]

Hello @Petern123 

Closing the lid is a mechanical operation that activates a sensor/trigger. If this mechanism is defective, this would explain why it no longer works.

Does software triggered Windows > Shutdown Sleep works ?

Kind regards