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‎05-19-2020 07:57 PM

HP Recommended
Product: hp model 15-db0063wm

I am stuck in an endless loop I start laptop it has select language, then troubleshoot or repair I have tried all the selections and can't go any further then the trouble shooting. I have cmd the c drive and it cant find it i have cmd the d drive and says not ready. I am at a loss please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2020 07:53 AM

HP Recommended

@BruisingToaster 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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3 REPLIES 3

‎05-19-2020 08:15 PM

HP Recommended

I get a warning for the hard drive dst check

 

Was this reply helpful? Yes No

‎05-20-2020 07:53 AM

HP Recommended

@BruisingToaster 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-20-2020 10:52 AM

HP Recommended

I got Warning on DST check for Hard drive

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