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HP Recommended
Spectre X360 13
Microsoft Windows 10 (64-bit)

So the support list for Windows 10 2004 which has been out now for months still doesn't include HP products less than 2 years old.   There are multiple issues I had with my Spectre X360 13-AP0000 version (late 2018 Gem Cut) with USB stability, and other functionality issues when I went to it.  I had to reinstall back to the factory image and upgrade back to 1909 and everything is stable again.   1909 wont be supported for ever, and development at MS is focused on 2004+ versions.   

This is kind of irresponsible for HP to just bail and not support products under 2 years old, still under warranty...    is there any plan for HP to support these versions of OS on still very current and functional laptops?  If not this will be the last HP laptop I will ever own knowing they will just kick us to the curb in a year or so.

1 REPLY 1
HP Recommended

@Clegg78 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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