cancel
Showing results for 
Search instead for 
Did you mean: 
Sassinomigliano
New member
2 1 0 0
Message 1 of 4
105
Flag Post

Windows 10 20H2 Hp Envy X360 13 Ryzen 4500U driver from sp110913.exe impossible to install

HP Recommended
Envy X360 13
Microsoft Windows 10 (64-bit)

Hello, after a clean install of Windows 10 20H2 is impossible to install the AMD  graphic driver on the Envy X360 13 with Ryzen 4500U.

 

After download the file it extract in sp110913 folder in C:\SWSetup\SP110913 

 

inside the folder there are some files but if I try to launch theese files nothing works (also with admin privileges) 

 

HPSetup.exe

install.cmd

install_os.cmd

 

Please let me know, because to disable the automatic britghness of the display I installed the amd driver from their website, but I think it's better the hp one.

Thanks

3 REPLIES 3
WAWood
Level 16
Level 16
30,405 30,312 2,771 6,702
Message 2 of 4
Flag Post
HP Recommended

@Sassinomigliano 

You should not have forced a clean install as that will only install the generic drivers that MS provides, not the proprietary drivers from HP that your laptop needs.

 

Since your PC can not successfully do an internal factory reset, your ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Sassinomigliano
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your message, but I want to use the iso provided by Microsoft (only because I can use it) so my question is about the file present in this page:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-13-ay0000-x360-convertible-laptop...

 

Can you say why is it useless and is not possible to install?

 

 

 

Reply
0 Kudos
WAWood
Level 16
Level 16
30,405 30,312 2,771 6,702
Message 4 of 4
Flag Post
HP Recommended

@Sassinomigliano 

HP downloads are often linked to specific Windows versions, even if they do not specify it in the details.  If this file will not install in the current version, then there is nothing you can do about that.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation