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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows 10 - Black screen after logging in

Create an account on the HP Community to personalize your profile and ask a question
09-12-2017 09:03 PM
Hi,
I recently purchased HP 15.6" Laptop & Office Bundle - Grey (AMD A9-9420/1TB HDD/8GB RAM) from bestbuy (http://www.bestbuy.ca/en-ca/product/hp-15-6-laptop-office-bundle-grey-amd-a9-9420-1tb-hdd-8gb-ram-en...). After startup and logging in, my screen turns completely blank. All I could see is my cursor, which I"m able to move around. After about 5min to even 15 min, my screen goes to normal and I"m able to use it. I tried to remove my battery and drain the power source, but that didn't fix it.
How can I prevent this from happening every time? Should I just exchange the laptop?
Thanks.
Solved! Go to Solution.
09-13-2017 10:24 AM
Having the exact same problem on a HP Pav desktop. Fresh out the box today all well for a bit until I installed the two recommended updates to HP JumpStart and HP Orbit. Reboted and there was the issue. Removing both has made no difference.
09-13-2017 07:18 PM
Same thing on my Spectre x360 today.
If you hit ctrl-alt-delelte, you can choose the task manager
open that and wait about 5-10 min, the screen finally comes up.
Interestingly, the "Disk" percent on the task manager jumps to 90% usage when the screen comes back.
And listed at the top is a Windows Update.
I've uninstalled the windows update from today, didn't help.
I'm doing a system restore next.
09-17-2017 06:52 AM - edited 09-17-2017 06:56 AM
This solution worked for my HP Envy. I realized the problem about 4 days ago when I was prompted to UPDATE. After the update, my screen was black for almost 15 minutes. Ever since, everytime I tried to hard start my laptop, I would be able to access the Log-In screen fine, but once it recognized my face, the load to Windows would take 5-10mins of black screen before loading.
The resolving issue I used was:
>Go To Task Manager>Services>App Readiness>Right Click and select 'Open Services'>App Readiness> Right Click and select 'Properties'> Start-up Type: DISABLED
Then select STOP from running and Reboot.
This should help anyone else who recently experienced the 'black screen' dilemma with the Windows 10 update.
09-18-2017 04:29 PM
I had the same problem with old month Envy x360, HP releases a fix, work for me
11-28-2017 02:29 AM
Hi, I wondered if you could help. I have had the same problem and carried out the solution with the "App Readiness and disabling but do you have to do this everything the machine is switched on? I have done it once and then shut the laptop down and turned it back on and the screen was blank again. It works when I do the App Readiness but I just wondered if this is something that is going to have to be done each time. Thank you
01-16-2018 12:06 PM - edited 01-16-2018 12:10 PM
Hi all,
first time posting here... not sure how it works.
These last 5 days I have been stuggling to regain access into my profile after a windows update. I have an HP PAVILLION NOTEBOOK (Windows 10 Home 64-bit). Every time I tried to log in i only got to a black screen and mouse pointer and nothing else. I m anaged though to access profile restaring my laptop in Safe Mode. I read through this tread but in my case disabiling App Readiness did not work as i still got back to a black screen several times.
I kept on searching and came accross a fix from microsoft who suggested to try to wake up windows by pressing simultaneusly CLRt+SHIFT+Windows button+B ... neither this helped much.
What instead seems to have made the trick was to reinstall the Graphics card driver. I looked online for a new version of the driver and reinstalled.
Up till now all seems to be working fine. To be honest since this morning i still haven't rebooted my laptop... scared to do so as do want to find out that gaining control of my profile after logging in was just a one time occasion 🙂 🙂 🙂
Anyways 🙂 am posting here link from microsoft hoping this might be of help for anyone having same problem.
https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems
Good luck to all.
02-11-2019 04:51 AM
Is it solved?
I mean the black screen problem?
Because mine has just started. Today i turn on my laptop Pavilion 14 and log in after that i saw a cursor that can be moved then i wait for about 1 hour but the screen still black but i saw the HDD light indictor running as usual.
i am sad. because i cannot do work for today. all my files located inside the 1st user. i got 2 user account, but the second one i have never use it before.
and i send help to HP and waiting now.
i do not know what to do first, i am scared my data all be gone if i take a first wrong step.