Windows 10 Loop

[IrishgirlCO]

Trying not to beat a dead horse here, but I'm seeing loads of posts with the exact problem I have, which is a continuous loop when attempting to start my laptop. I have watched YouTube videos about how to fix this problem with Automatic Recovery, which is great, but my issue is actually being able to GET to Automatic Recovery. I get the HP logo, then a message stating"Preparing Automatic Recovery", which it never gets to. I have tried everything from BIOS recovery to spending all day putting 10 on a flash drive from another computer, only to get to yet another error message after downloading for hours. I would sincerely appreciate it if someone could help me. I'm guessing HP is getting a lot of calls about this. Thank you!

[IrishgirlCO]

This seems to be a very common problem now. I get the HP logo, Preparing Automatic Repair, and that's it. Only I can't even get to the Automatic Repair screen. I have had this problem now for 2 days. Spent all day putting Windows 10 OS on a USB flash drive from another computer, only to get an error on that as well. I've seen more YouTube videos than I can count on how to fix this from Auto Repair. But I can't even get to that! Hopefully someone can help on this.

[sandytechy20]

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer stuck on Automatic repair screen. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

If the test passes, I Would suggest here is to contact our HP phone support to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[IrishgirlCO]

Tried every suggestion offered - quite a few times actually. Nothing works. I tried downloading Windows 10 to a USB drive. Download went okay. Creating it was another matter. Each time I tried it, it gave me an error at 50% each time. I would love to be able to even access Automatic Recovery to try some of the suggestions offered, but I can’t even do that. So as it stands now, I have a big black paperweight. This is obviously an error with HP considering how many people are having the same issue, but apparently we have to pay out of our own pocket for a Restore disc, which may or may not work. I have never had a problem like this with an HP product before. I am **bleep** sure not sending them more of my money to may/may not solve their problem.

[sandytechy20]

@IrishgirlCO

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.