Windows 10 System Reset stuck at 45%

[arpanbiswas97]

I performed a system reset with the option to clean all the drives. It went smoothly till 45% but now it is stuck there for about 4 hours. What should I do?

[WAWood · Accepted solution]

arpanbiswas97

Hello;

Allow me to welcome you to the HP forums!

Since this laptop came with Win10 preinstalled, I am presuming that it is still under the original HP warranty.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck