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- Windows 10 Update Crashed my HD

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06-02-2021 08:14 AM
I have performed all the HP diagnostics. I have a number. I have downloaded the Windows 10 "fixes". However, the HP recovery system is not reading ANYTHING. I can see the files...nothing works.
06-03-2021 07:08 PM
I have no idea what you are talking about in terms of Windows "fixes" -- so I can not comment on them.
You said your drive has crashed -- and if that is really the case, then since that is hardware failure, the HP recovery will not work on a failed drive.
This issue is often due to a failing drive.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP