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HP Recommended
HP Notebook - 14-am118tx

Operating System : Windows 10

When I click on Settings -> Update & Security option nothing happens and no pop-up appears.

Due to this I am unable to update windows 10.

1 REPLY 1
HP Recommended

Hello @DGVK 

 

Welcome!

It might be a user account issue. Windows uses user accounts since Windows 2000 and even now to manage the users and the information. It is either your user account corrupted or more serious issue in Windows itself.

 

  • Let's first check your account - create a new one, login there and see if you will be able to use Start menu normally there.

Click on the Start button, type and then open (Run as Administrator) the Command Prompt

Capture.PNG

Type the following command and press Enter:

net user TESTACC Abcd1234 /add

 

Type the following command to add the newly created account to the Administrators group and press Enter:

net localgroup administrators TESTACC /add

 

Eventually, type the following command and press Enter:

exit

 

 

Try to switch user and then login to the TESTACC account with password Abcd1234

>> https://www.isunshare.com/windows-10/3-ways-to-switch-user-in-windows-10.html

 

Check the Windows start menu and how it works. Test if you can open Update and Security

 

Let me know the results. I will post new instructions eventually.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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