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‎03-31-2021 11:54 AM

HP Recommended
Product: HP Envy x360 15-dr0013nr

I have a 2019, HP Envy x360 15-dr0013nr laptop with Windows 10.

I clicked on the windows Update and Shutdown button, and then my laptop is now stuck at the HP logo screen for 1 hour now, and there is no update.

1 REPLY 1

‎03-31-2021 03:19 PM

HP Recommended

@skhaleel 

The completion of the Windows update should have taken 30 minutes or less.  If the PC is still stuck on the logo screen when you read this, you really have no choice other than to power it down completely and reboot it.

 

If it corrects itself, then you are in good shape; if not, report back about the situation.



I am a volunteer and I do not work for, nor represent, HP
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