Windows 10 User Profile Service service failed the sign-in

[jdelrio22]

Hi!

I am unable to log in to my desktop at all on my laptop. I keep getting an error "User profile cannot be loaded."

I am unable to enter Windows to edit the registry.  The laptop goes straight from the HP logo to the Windows login screen. 

[DavidPK · Accepted solution]

Hi,

Try the following.

First of all, use another PC to create a bootable Windows 10 DVD or USB Flash Drive via the following link.  Under the section 'Need to create a USB, DVD or ISO', download the Media Creation Tool.

http://www.microsoft.com/en-us/software-download/windows10

Once you have this, run the tool, select 'Create installation media for another PC', then select the language, edition of Windows 10, and 64bit.

Follow the rest of the prompts to create this and then click Finish when completed.

Insert the Windows 10 Installation Media and Shutdown the notebook by holding down the power button for 10 seconds.

Tap away at the esc key as soon as you press the power button to enter the Start-up Menu and then select the Boot Options Menu ( f9 ).

Use the arrow keys to highlight the CDROM (uefi) or USB Flash Driver ( uefi ) option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue....' - do so.

Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this.

http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html#option5

Then try running Windows System Restore to return the notebook to a point in time before this issue occurred - See Option 1 on the link below for details on this procedure.

http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Regards,

DP-K