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‎09-21-2019 07:51 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-ch0xx
Operating System: Microsoft Windows 10 (64-bit)

I am experiencing issues with my HP spectre updating to the windows 10 version 1903.  I am receiving this error: 0x80248007.  All drivers are up to date and I have been sifting the web to resolve the issue for 2 months with no luck.  Additionally the following text is now presented, so I believe it is time to ask the question further: "The next Windows feature update is ready and includes reliability, performance, and security improvements."  Please provide assistance.

3 REPLIES 3

‎09-21-2019 10:38 PM

HP Recommended

@jfaust 

 

Please try again and DO NOT connect anything to its USB ports. You can download ISO file from the following link

 

     https://www.microsoft.com/en-us/software-download/windows10

 

(a) Save on your computer,

(b) Mount ISO file as a DVD and run setup from there, (right click ISO file then select mount).

 

Note: Tick keep all user files and programs.

 

Regards.

BH
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‎09-22-2019 11:03 AM - edited ‎09-22-2019 11:06 AM

HP Recommended

@Banhien

 

Thank you, but as I tried to run the update again with nothing connected, I got the error: "This PC can't run Windows 10".  Followed by the text: "Contact your PC manufacturer to see if you can update system BIOS."  I am currently on windows 10 1803, so the machine can clearly run windows 10.  Because other threads had mentioned issues with pushing the ISO, I am uncomfortable with just doing this solution without at least gaining reaffirmation that this will fix the solution.  Does this bring any further advise?

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‎09-22-2019 01:30 PM

HP Recommended

@jfaust 

 

Please update BIOS on the following link and try again

 

   https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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