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‎03-03-2019 09:23 AM

HP Recommended

Sorry - but this is getting so frustrating. When I press F11 it comes up with a different menu than you show. It is a "HP Recovery  Manager" with the following selections:

Microsoft System reccovery

System recovery

minimized image recovery

Run computer checkup

show contact information 

file backup. 

 

NO "advanced options or compand prompt choice. 

 

I did find I have 5 dvds that i marked "laptop recovery".  I beleive they were created when I first bought the laptop in 2012. Should I just try doing them?  

 

Thanks again for all your help. 

 

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‎03-03-2019 10:14 AM

HP Recommended

did a diagnostic test again and battery failed, says replace. but I cn still do diagnostics without laptop battery. Can't get to command prompt to copy desktop.ini files. getting fristrated. Just going to do the recovery using DVDs from when I first bought laptop in 2012.  luckily I backed up pwersonal files before this all happened. thanks for your input.

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‎03-04-2019 10:06 AM

HP Recommended

I decided to do a complete reinstall. thganks again for all your suggestions. Now I need to find a new compatible battery. 

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‎03-05-2019 01:31 AM

HP Recommended

Prego.

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