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efonseca
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Message 31 of 41
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Windows 10 does not shut down

Thanks, it helped me! 

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BHRBRAHMA
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Message 32 of 41
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Windows 10 does not shut down

Thanks bro, I tried many solutions but failed. Finally this works for me
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magpie99
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Message 33 of 41
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Windows 10 does not shut down

This is extraordinarily effective in nothing other than drastically slowing my machine down. How do I reverse it?

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Nomoretogo
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Message 34 of 41
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Windows 10 does not shut down

Well done, a solution that actually works at last. TY

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spurscwby
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Message 35 of 41
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Windows 10 does not shut down

I feel the same way because I have the ame issue.

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Caobls
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Message 36 of 41
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Windows 10 does not shut down

Perfect, it works!

 

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Pateverett
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Message 37 of 41
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Windows 10 does not shut down

The computer will not turn off or shut down

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HP Support Agent
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Message 38 of 41
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Windows 10 does not shut down

@Pateverett Welcome to HP Community!

Here are a few steps that should help your cause:

  • Step 1: Go to your Device Manager. You can find this option by searching for "device manager" in Cortana, or by going through your PC Settings. Below is a complete step-by-step instruction with pictures.
  • Step 2: Scroll down and expand the option named "System Devices".
  • Step 3: Find the hardware named "Intel(R) Management Engine Interface".
  • Step 4: Right-click on it, and click "Properties".
  • Step 5: Go the tab named "Power Option".
  • Step 6: Finally, uncheck the option that allows the computer to save power.
  • Step 7: Click on OK, and try to shut down your PC as normal.

There you have it!

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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mebskivt
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Message 39 of 41
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Windows 10 does not shut down

In reference to your note of 12-10-19 on this topic, I could NOT find the Power Option you mentioned. I have attached a picture of my Device Manager.HP Device Manager 1st Rev.jpg

 
 

 

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HP Support Agent
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Message 40 of 41
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Windows 10 does not shut down

@mebskivt please update your BIOS, Chipset and graphics card drivers using the HP website, if you aren't able to find the appropriate updates on it, please make use of the HP support assistant and install all relevant updates,

The option should then be available for us, let me know how that pans out.

Riddle_Decipher
I am an HP Employee

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