Windows 10 install fails ... no drives found

[Paul_Tikkanen]

Unfortunately, the issue is beyond my ability to offer any further suggestions.

[Terri_UT]

The link you gave above is for a Windows 10 recovery kit.   There isn't any description for the kit.  Do you know what it is?

Dang!   $44 and they don't even tell you what your getting.   Kind of a leap of faith.  Just tell me how high.

[Terri_UT]

Thanks anyway Paul.   I appreciate your help.   I'll not be wasting any more money on this HP laptop.  

Between you and me ... this should have been a stop ship issue for HP.  Crazy that it made it out the door.

Thanks again,  appreciate your time. 

[Paul_Tikkanen]

You're very welcome.

You'd have to call HP to get further info regarding the recovery kit, and I doubt they would be able to tell you anything about it.

[Terri_UT]

Hi Paul, I wanted to follow up with you.

I downloaded the HP cloud recovery tool again.  Found a Windows 10 Pro PC and spent a couple of hours making the USB image.  Took it home and get ... no HDD found error.

So, I tried chatting with HP support but the technician wasn't responsive (no replies to questions) so I disconnected from the chat session.  To my surprise, the technician opened a case for the problem.   I've no idea what happens to an HP case but there is one opened.  Looked around HP site and don't see anywhere to look up a case.

Sooooo ... I am going to query the community to see if anyone knows how to get around the HP recovery tool not finding any drives.   I am sitting here just shaking my head.  🙂

[metafizik]

Terry, I have the exact same problem. I can install Linux distribution with no problem, tried the RST drivers and recreated MS reserved, efi boot & recovery partition using diskpart from Win10 install media. Can install Win10 in virtualbox in Linux but can't install It on a NTFS partition on SDD. I think the solution is to download the HP Cloud Recovery Tool which I have done but I need to find a Windows system to run it on. I haven't been able to get the Win10 in vbox to see the the USB drive. If you found another solution I'd be interested to hear what it is. Did I say I have an extreme aversion to Windows? 

[metafizik]

I finally saw the other replies offering the same advice I just offered some 2 months later. I guess I'll have to lower my expectations about the recovery utility. I thought it was going to create essentially the same thing that was on the recovery partition that came with the system.