• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-15-2016 11:25 PM

HP Recommended
Product: Hp 15-af114AU
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone.
I format my windows 10 Hp 15-af114AU laptop. After resetting the pc it was in the process of installing windows when my battery went dead. So when i powerup the installation was at 67% with the two status message below the percent bar which reads, installing features and drivers(highlighted in dark blue) and the other message configuring settings. The installation seems to be continuening with the percentage upto 98% and reboots over again and again looks like the same process is happening there.I needed help on how to proceed with these issue.

Thanks
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2016 04:16 AM - edited ‎07-16-2016 04:21 AM

HP Recommended

Please read my post again and answer the question that I asked you. 

 

Use the troubleshooting on the following HP web document

http://support.hp.com/us-en/document/c03483233


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-16-2016 04:03 AM - edited ‎07-16-2016 04:03 AM

HP Recommended

Never, never, never ...Install an operating system or upgrade the BIOS  without first connecting external power from a power adapter.

 

 

You will need to use a utility called Diskpart to reset your hard disk before installing Windows.

 

Are you using a recovery flashdrive to install Windows?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-16-2016 04:14 AM

HP Recommended
I format the pc with the delete everything option and the pc takes 4 hours to reset after which it automatically reinstall windows from the recovery D partition drive inbuilt. Now the process stucks at 67% rebooting over and over again. Is it safe to reset and start over again...
Thanks
Was this reply helpful? Yes No

‎07-16-2016 04:16 AM - edited ‎07-16-2016 04:21 AM

HP Recommended

Please read my post again and answer the question that I asked you. 

 

Use the troubleshooting on the following HP web document

http://support.hp.com/us-en/document/c03483233


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-16-2016 04:21 AM

HP Recommended
The recovery drive comes inbuilt with the system. Thats the D partition.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.