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‎11-03-2021 04:46 AM

HP Recommended
Product: HP 17-cn0524na laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am tring to install Windows 10 on a new SSD M2 on my HP 17-cn0524na laptop, I downloaded the installer from MS,  it says that a driver is required. From this site I have discovered that I need a disk driver for Intel generation 11 devices.  I have been to the driver download page and entered my laptop serial number but it says that no driver can be found. Could you point me to the location. Thanks.

Nick

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2021 06:49 AM

HP Recommended

Hi:

 

W10 does not have the storage controller drivers needed to 'see' the drives in any PC with an Intel 11th gen core processor.

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is something that I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

No doubt you will have the same issue, so download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

 

 

View solution in original post

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3 REPLIES 3

‎11-03-2021 06:49 AM

HP Recommended

Hi:

 

W10 does not have the storage controller drivers needed to 'see' the drives in any PC with an Intel 11th gen core processor.

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is something that I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

No doubt you will have the same issue, so download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

 

 

Was this reply helpful? Yes No

‎11-05-2021 12:54 PM

HP Recommended

Hi,

I downloaded sp111776.exe and it asked me where to extract it to. It worked fine and I have successfully installed Windows 10. I can't understand why HP don't just use zip. Or tar :-).

Thanks very much for your help

Nick

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-05-2021 12:57 PM

HP Recommended

You're very welcome, Nick.

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