11-11-2019 11:54 AM
Sister's laptop Mod 2000-2b44DX was originally Win 8, upgraded to 10 by download. HDD has failed -- won't even respond with new PCB -- and she cannot find any original media; of course, she also has no external backups.
Is it HP practice to offer replacement media, free or discounted, with just the model and serial number, or is this now a candidate for Linux OS once I replace the drive? There appears to be no email address or other direct contact info on this site to ask them directly.
11-11-2019 12:17 PM
if the PC was previously upgraded to W10, you can reinstall W10 for free by creating bootable installation media using the media creation tool at the link below.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once the PC is reconnected to the internet.