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HP Recommended
2000-2b44DX
Microsoft Windows 10 (64-bit)

Sister's laptop  Mod 2000-2b44DX was originally Win 8, upgraded to 10 by download.  HDD has failed -- won't even respond with new PCB -- and she cannot find any original media; of course, she also has no external backups.

 

Is it HP practice to offer replacement media, free or discounted, with just the model and serial number, or is this now a candidate for Linux OS once I replace the drive?   There appears to be no email address or other direct contact info on this site to ask them directly.

 

1 REPLY 1
HP Recommended

Hi:

 

if the PC was previously upgraded to W10, you can reinstall W10 for free by creating bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once the PC is reconnected to the internet.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.