• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-11-2019 11:54 AM

HP Recommended
Product: 2000-2b44DX
Operating System: Microsoft Windows 10 (64-bit)

Sister's laptop  Mod 2000-2b44DX was originally Win 8, upgraded to 10 by download.  HDD has failed -- won't even respond with new PCB -- and she cannot find any original media; of course, she also has no external backups.

 

Is it HP practice to offer replacement media, free or discounted, with just the model and serial number, or is this now a candidate for Linux OS once I replace the drive?   There appears to be no email address or other direct contact info on this site to ask them directly.

 

1 REPLY 1

‎11-11-2019 12:17 PM

HP Recommended

Hi:

 

if the PC was previously upgraded to W10, you can reinstall W10 for free by creating bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once the PC is reconnected to the internet.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.