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Nomad99801
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Message 1 of 2
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Windows 10 media for new drive replacement ( failed drive)

HP Recommended
2000-2b44DX
Microsoft Windows 10 (64-bit)

Sister's laptop  Mod 2000-2b44DX was originally Win 8, upgraded to 10 by download.  HDD has failed -- won't even respond with new PCB -- and she cannot find any original media; of course, she also has no external backups.

 

Is it HP practice to offer replacement media, free or discounted, with just the model and serial number, or is this now a candidate for Linux OS once I replace the drive?   There appears to be no email address or other direct contact info on this site to ask them directly.

 

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

if the PC was previously upgraded to W10, you can reinstall W10 for free by creating bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once the PC is reconnected to the internet.

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