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‎02-16-2021 03:44 PM

HP Recommended
Product: Hp pavilion 15-123cccl
Operating System: Microsoft Windows 10 (64-bit)

Hard drive was damaged. Could not make a recovery disk.  Now the new hard drive is asking for operating sys.  How can I fix this. My old computer runs on windows 7.

1 REPLY 1

‎02-16-2021 04:04 PM

HP Recommended

Hi:

 

If your old PC is running W7 64 bit, use the HP cloud recovery tool on it to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your  15-123cccl notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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