Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Windows 10 recovery disc

HP Recommended
Hp pavilion 15-123cccl
Microsoft Windows 10 (64-bit)

Hard drive was damaged. Could not make a recovery disk.  Now the new hard drive is asking for operating sys.  How can I fix this. My old computer runs on windows 7.

Level 21
Level 21
129,252 119,429 19,507 29,815
Message 2 of 2
Flag Post
HP Recommended



If your old PC is running W7 64 bit, use the HP cloud recovery tool on it to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your  15-123cccl notebook.


Here is an info link for how to use that utility...


HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation